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Returns & Refunds

Returns & Refunds


Change of Mind Returns

Steam Rockids accepts change of mind return and will offer you an exchange or store credit, provided the item is in ‘AS NEW’ condition and is accompanied with the proof of purchase (tax invoice)

The item is in resaleable condition including that:
- It is in its original packaging, including instruction manuals and all accessories;
- It is unopened, unused and in its original condition

The following change of mind timeframes apply:
- In-store: 14 days from date of purchase
- Online: 14 days from date of delivery

Return postage costs
Customers are responsible for all return postage costs for change of mind returns and exchanges.

Damaged, faulty or incorrect products

Steam Rockids accepts returns of faulty items for an exchange, store credit or a refund

Depending on the product, if you are bringing back an item deemed faulty, we may need to send this item back for testing with our supplier to determine the nature of the problem and  confirm its condition.

Steam Rockids reserves the right to decline an exchange or refund where a fault is a result of misuse or neglect. Proof of purchase is required. Where a failure does not amount to a major failure, Steam Rockids is entitled to choose between providing you with a repair, replacement or other suitable remedy.

Returning your purchase
Please ensure products are packaged in their original packaging and the original invoice is included.

Return postage costs
When returning a damaged, faulty or incorrect product, we will arrange return postage on your behalf.

If you require further information regarding returns & refunds, please contact us